About
Results-driven Operations Manager with extensive experience leading retail and hospitality operations in Venezuela. Skilled in general management, sales operations, and customer service across pharmacy and retail industries. Demonstrated ability to drive operational excellence, optimize store performance, and support strategic growth.
Work
Corporación Coltexmas, C.A.
|Operations Manager / General Manager
Caracas, Federal District, Venezuela (Bolivarian Republic of)
Summary
Leading retail and operations management for Corporación Coltexmas, overseeing sales, store operations, and hospitality-related initiatives.
Highlights
Promoted from Operations Manager to General Manager in April 2025.
Directing multi-channel operations, optimizing in-store processes, and managing cross-functional retail teams.
Farmacia Veramed
|Subgerente de Tienda
Las Mercedes, Guárico, Venezuela (Bolivarian Republic of)
Summary
Responsible for overseeing store operations and driving sales at Farmacia Veramed, Las Mercedes.
Highlights
Implemented streamlined processes and supported inventory and staffing efforts.
Caracas / Baruta / Maturín, Federal District / Miranda / Monagas, Venezuela (Bolivarian Republic of)
Summary
Led sales area management for Ferretería EPA, driving retail sales and team performance across multiple locations.
Highlights
Oversaw regional sales growth and expansion of customer base.
Managed service operations across multiple branches.
Servicios Sertecol
|Customer Success Specialist
Summary
Supported client retention and satisfaction through post-sale engagement and customer support.
Locatel Las Mercedes
|Sub Manager – Sales
Caracas, Federal District, Venezuela (Bolivarian Republic of)
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Summary
Managed sales operations at Locatel Las Mercedes pharmacy, focusing on customer service, KPIs, and retail performance.
Highlights
Supported sales team, improved customer satisfaction, and achieved quarterly targets.
Skills
Operations Management
Retail Operations, Process Optimization, Store Management.
Sales Leadership
P&L Oversight, Sales Strategy, Team Leadership.
Customer Service
Customer Satisfaction, Client Retention.
General Management
Team Management, Strategic Planning.